Returns & Refunds
We offer a refund or exchange of certain goods within certain time periods (please see the table below).
Product |
Period of Return |
Perishable goods (e.g. meat, vegetables) |
Hand back to the driver at the time of delivery |
Non-perishable goods (e.g. toiletries, cleaning products) |
Hand back to the driver at the time of delivery
OR
Bring to the store printed on the delivery documents within 3 days of delivery along with proof of purchase
|
You should please take reasonable care of the goods whilst they are in your possession (reasonable care includes inspecting goods, but would not extend to your opening certain goods, for example, sealed cleaning products)
If you have received faulty or damaged goods
You may hand any faulty or damaged goods back to the driver at the time of delivery for a refund or return to the store printed on the delivery documents (with proof of purchase) for a refund or exchange. At the Customer Services desk you can request a refund.
Refunds
Customer shall return goods at his/her own cost. Goods returned shall upon inspection will be refunded at the price which the Customer had paid at the point of delivery.
We will notify Customer on status of refund after inspecting the Goods. If your return is approved, we will initiate the refund within certain amount of days where such refund shall be made in accordance with Customer’s placement/completion of Order.
Cancellation
Customer can cancel or change any of Customer’s current orders up to 5pm on the evening before the shopping is due to be delivered. If in an emergency, the Customer needs to cancel the order after this time, Customer may contact Customer Services and we will try our best to help.
Please note that orders cannot be cancelled by email.
Our liability to you in connection with any order will not exceed the total price charged for the relevant items.